Electronic Performance Support Systems (EPSS)
In some situations, training is simply not enough to fulfill day-to-day needs. A good example of this is a call-center where it's important for phone operators to not only know how to deal with callers, but also have a means whereby they can capture that vital information. Situations like these require an Electronic Performance Support System (EPSS) which is the combination of a software-based data capture system integrated with step-by-step instructions. Obor can even embed training directly into the EPSS.
- Guides Employees in a Step-by-Step Process
- Ensure FULL Data Capture
- Integrated Training
- Run Reports
- Push Data up to Corporate System